General Terms and Conditions of orders placed online at cosmeticagotagota.com
1. Formalization of the contract and delivery of products
When you place an order for COSMETICA GOTAGOTA products, your contract is concluded with COSMETICA GOTAGOTA
By clicking on “Comprar” you are placing a binding order for the items that appear in your basket, Once you make the payment and receive our confirmation, the contract will be binding.
If once payment has been made, the product is not available, We will refund any payment you have made as soon as possible.
We do not assume the risk of having to purchase the ordered product elsewhere (purchase risk).
When the deadlines are expressed in business days, Business days shall mean all days between Monday and Friday., both included, but not on holidays or weekends.
2. Prices
The prices of the products are those indicated in the product description.
The prices established on the products on the date the order is placed will be applicable. The prices established are the final prices.
Until full payment of the purchase price is made, the product will remain our property or, in your case, property of the corresponding COSMETICA GOTAGOTA supplier.
3. Shipment
Shipments are usually made via courier and with each order we will provide you with the tracking code..
Shipping costs for orders less than 50 € have a fixed price of 5 € regardless of whether the shipment is made to a major island or a minor island. On orders greater than 50 € shipping costs are free.
You also have the option to purchase the product and collect.
During the purchasing process, The total shipping cost will be identified and detailed on the payment screen and in the payment receipt issued.
If we have the product in stock we will prepare your order as soon as we receive payment confirmation.
The usual delivery time is 48/72 hours., however, Due to the health problems that the country is suffering and that we obviously cannot control orders, there may be delays. We will inform you of the status of the order.
4. Pick up at delivery point
You have the option of collecting your purchase in the delivery area that we have enabled in our facilities.. This service is FREE. If you choose this option, we will notify you when it is ready and you can pick it up.
5. Payment methods
Once you have confirmed your order, in the purchasing process, You can select the payment method you prefer.
The payment methods that you have available are:
Card
You can pay with the following cards, both credit and debit:
- Switch / Maestro
- MasterCard
- Visa
- Visa Electron
The amount will be charged to your credit card immediately after submitting your order.
In case of return, We will credit the amount paid to the account associated with your credit card.
Your credit card information will be transferred encrypted, using SSL technology, Furthermore the PSD2, has increased the security of transactions, so payment by credit card is very secure
Paypal
If you select Paypal as a payment method, You will be redirected to their platform to finalize the payment, during the purchasing process.
If you are already a PayPal customer, You can confirm the payment by indicating your user information on their page.
If you don't have a Paypal account, You can log in as a visitor or open a PayPal account to confirm payment.
We will send your order after receiving your payment.
Normally, Payments via PayPal are completed in a few minutes.
If you pay via PayPal, you will always receive a confirmation of your order.
Please note that in some cases processing errors may occur on the PayPal website.
If you return any item, the amount will be credited to your PayPal account. from her, You can decide if you want to transfer that money to your bank account or leave it in Paypal.
Scalapay
Purchase confirmation: If you buy with Scalapay, you will receive your order and pay in 3 deadlines. You confirm that the installments will be sold to and purchased by Retail Facilities SPV 1 Limited, to the related parties and their beneficiaries and, hereby, you unconditionally and irrevocably authorize and consent to this sale.
What is PSD2 and how does it affect me??
To PSD2, which is the new European directive that regulates the provision of payment services and electronic payment transactions. affects purchases paid with Bank Card, Bizum o Paypal, which are payment methods accepted in COSMETICA GOTAGOTA.
Among the main objectives of PSD2 are the improvement of online security and the strengthening of protection against fraud in banking operations carried out over the internet..
Among the main security measures is the mandatory application of the business's Strong Customer Authentication (SCA – Strong Customer Authentication) on all e-commerce purchases from 1 January 2021, provided that any of the exemptions provided for in the standard do not apply. ´
This strong authentication forces you to apply 2 factors to choose between: one thing the user knows (For example, the password), one that owns (For example, the mobile) and another that is (For example, fingerprint or face).
It will no longer be worth it with the first one as until now, but they will be necessary 2 (double authentication or SCA)
The secure purchase process will depend on the issuing bank, which may consist of the code you receive with SMS + a second factor, or validation through your bank's App. Please, Check the operations at your bank to be prepared before making your next purchases.
6. Promotional vouchers and how to redeem them
Promotional vouchers are vouchers that cannot be purchased but are awarded during advertising campaigns and are valid for a certain period of time.
Promotional vouchers can be redeemed only once in connection with an order, and only within the established period.
7. Legal right of withdrawal with respect to COSMETICA GOTAGOTA products
When you buy COSMETICA GOTAGOTA products, you have a legal right of withdrawal.
As soon as we receive your request, We will send you by email the instructions you must follow to return the product.
In case you do not keep the shipping box, You can return your purchase with any other packaging. Make sure it is well prepared for transport and the contents cannot be seen.
Be warned, except when it comes to cosmetics or natural treatments, The return of the product will only be accepted if the seal is intact and does not show signs of use..
Information on the exercise of the right of withdrawal:
You have the right to withdraw from this contract without giving any justification within a period of 14 days.
To exercise the right of withdrawal, you must notify us by email: pedidos@cosmeticagotagota.com the decision to withdraw from the contract through an unequivocal declaration.
To the email you must attach a file that includes the following information:
To the attention of COSMETICA GOTAGOTA
I hereby inform you/we communicate (*) that I give up on my/we give up on our (*) purchase and sale contract for the following product (*)/:
— requested on (*)/received on (*)
— name of the consumer or consumers
— Address of the consumer or consumers
- Date
- Company
(*) Delete what does not apply
You have the option to complete and send electronically from your customer area. The option will be available once you make a purchase.
Consequences of withdrawal
The customer must return the product by their own means, It is not returned if the seal has been removed or shows signs of opening.
Shipping costs are not refunded.
Once it reaches us, We will return your money to the original form of payment.
They can go up to 10 business days from when you deliver the package until you receive your money back.
You must assume the direct cost of returning the product. It is estimated that this cost will be similar to the one you paid for shipping..
8. Damage to merchandise
In case the order box has any irregularity (is damaged, wet, etc.), Contact us as soon as possible.
If you have received a product that you ordered from us, does not correspond to the one published on edermium.com, or is damaged, You have a maximum period of 72 hours to communicate it. So send us an email as soon as possible indicating that you want to make a return for some of these reasons mentioned above., and not attaching photos. This period is set by the carrier, so, if you miss the deadline, and you have opened the product, you will no longer be able to return it, Remember that to cancel, the product must be in perfect condition.
In the event that the return is for the indicated reasons, and the merchandise is damaged or you have received a wrong order, We will refund the shipping costs if you have paid them and the return costs will be the responsibility of COSMÉTICA GOTAGOTA
Also, If you receive the package in good condition and after opening it you discover that a product is missing, please, contact us within the period of 3 calendar days (calling +34686902234 or sending a message to pedidos@cosmeticagotagota.com. Complaints made after the indicated period will not be considered..
9. Attention to the client
For any questions, contact us.
In addition, We inform you that the European Commission has an online platform to resolve legal disputes, and is available at the following link: https://ec.europa.eu/consumers/odr/.
You can submit claims through the aforementioned online platform to resolve legal disputes.
10. Legal liability for defects and additional information
Only people older than 18 years can use the offers available at cosmeticagotagota.com.
Each customer has the right to maintain a single customer account at COSMÉTICA GOTAGOTA at the same time. We reserve the right to delete multiple registrations.
11. Guarantees and responsibility
Nothing in this section will limit or exclude any warranty implied by law that it would be unlawful to limit or exclude. This website and all its content are provided “as is” y “according to availability” and may include inaccuracies or typographical errors. We expressly disclaim all warranties of any kind., whether express or implied, regarding availability, accuracy or completeness of Content. We do not guarantee that:
- this website or our products or services will meet your requirements;
- This website will be available uninterrupted, timely, secure or error-free;
- The quality of any product or service purchased or obtained by you through this website will meet your expectations..
Nothing contained on this website constitutes or is intended to constitute legal advice., financial or medical of any kind. If you need advice, you should consult an appropriate professional.
The following provisions of this section shall apply to the maximum extent permitted by applicable law and shall not limit or exclude our liability in respect of any matter for which it would be unlawful or illegal for us to limit or exclude our liability.. In no case will we be responsible for any direct or indirect damage (including any damages for loss of profits or income, data loss or corruption, software or database, or loss or damage to property or data) incurred by you or any third party, arising from your access or use of our website.
Except to the extent any additional agreement expressly states otherwise, our maximum liability to you for all damages arising from or in connection with the website or any products or services marketed or sold through the website, regardless of the form of legal action imposing liability (whether by contract, equity, negligence, intentional behavior, grievance or any other form) will be limited to the total price you paid us to purchase such products or services or use the website. This limit will be applied jointly to all your claims., actions and causes of action of any type and nature.
12. Privacy
To access our website and/or services, You may be asked to provide certain information about yourself as part of the registration process. You agree that all information you provide is always accurate., correct and up to date.
We take your personal data very seriously and are committed to protecting your privacy. We will not use your email address to send unsolicited messages. Any email we send to you will only relate to the supply of agreed products or services..
We have developed a policy to address any privacy concerns you may have. For more information, consult our Privacy statement and our Cookies policy.
13. Export restrictions / Legal compliance
Access to the website from territories or countries where the Content or the purchase of products or Services sold on the website is illegal is prohibited.. You may not use this website in violation of Spanish export laws and regulations..
14. Assignment and assignments
You can't give in, transfer or subcontract any of your rights and/or obligations under these Terms and Conditions, in whole or in part, to any third party without our prior written consent. Any purported assignment in violation of this Section will be null and void..
15. Breaches of these Terms and Conditions
Without prejudice to the other rights that assist us under these Terms and Conditions, if you breach these Terms and Conditions in any way, We may take such measures as we deem appropriate to address non-compliance., including the temporary or permanent suspension of your access to the website, by contacting your Internet service provider to request that they block your access to the website, and/or take legal action against you.
16. Compensation
You agree to indemnify us, defend and exempt us from all claims, responsibility, damage, losses and expenses, related to the violation of these conditions and applicable laws, including intellectual property rights and privacy rights. You will promptly reimburse us for any damages, losses, costs and expenses related to or arising from such claims.
17. Resignation
Failure to comply with any of the provisions set forth in these Terms and Conditions and in any Agreement, or failure to exercise any stop option, shall not be construed as a waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof., nor the subsequent right to enforce each and every provision.
18. Language
These Terms and Conditions will be interpreted and analyzed exclusively in Spanish; Castilian. All notifications and correspondence will be written exclusively in that language.
19. Complete agreement
These terms and conditions, together with our privacy statement and our cookie policy, constitute the entire agreement between Davinia Gil Fariña and you in relation to your use of this website.
20. Update of these Terms and Conditions
We may update these Terms and Conditions from time to time.. It is your obligation to periodically review these Terms and Conditions for changes or updates. The date indicated at the beginning of these General Conditions is the last review date. Changes to these Terms and Conditions will become effective when such changes are posted on this website.. Your continued use of this website following the posting of changes or updates will be deemed notice of your agreement to follow and be bound by these Terms and Conditions..
21. Choice of law and jurisdiction
These Terms and Conditions will be governed by the laws of Spain. Any dispute related to these Terms and Conditions will be subject to the jurisdiction of the courts of Spain. If any part or provision of these Terms and Conditions is found by a court or other authority to be invalid and/or unenforceable under applicable law, said part or provision will be modified, removed and/or applied to the maximum extent permitted to give effect to the intent of these Terms and Conditions. The other provisions will not be affected.
22. contact information
This website is owned and managed by Davinia Gil Fariña.
You can contact us regarding these Terms and Conditions through our contact page. contact.
